Frequently Asked Questions (FAQs)
We’ve compiled the most common questions from our customers to help you find answers quickly. If your question isn’t listed here, feel free to contact us directly.
Orders & Payments
Q: How do I place an order?
A: Orders can be placed directly through our website, by phone, or via email. Once your order is confirmed, you’ll receive an email with your order details.
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and in-store payments for local customers.
Pre-Sales & Availability
Q: What is a pre-sale or pre-order?
A: Pre-sale items allow you to reserve products before their official release. Payment may be required upfront to secure your order.
Q: How do I know if a product is in stock?
A: Stock levels are updated regularly on our website. You can also contact us to confirm availability.
Q: What happens if my pre-order is delayed?
A: We will notify you of any changes and provide options to wait, cancel, or request a refund.
Shipping & Delivery
Q: How long does shipping take?
A: Domestic orders usually arrive within 5–7 business days.
Q: Can I track my order?
A: Yes. You will receive a tracking number once your order has been shipped.
Returns & Refunds
Q: Can I return my order?
A: Returns are accepted within 30 days of delivery for unused items in their original packaging. Certain items, like custom-built bikes, are non-returnable.
Q: How do I request a refund?
A: Contact us at clairemarieisabellehubert@gmail.com with your order details. Refunds are issued to the original payment method after inspection.
Damaged or Incorrect Items
Q: What if my item arrives damaged or incorrect?
A: Contact us within 48 hours of delivery with photos of the package and item. We will arrange a replacement or full refund.
Contact Us
If your question isn’t answered here, please reach out to us:
📍 Address: 112 SW 42nd St, Oklahoma City, OK 73109, United States
📧 Email: clairemarieisabellehubert@gmail.com
📞 Phone: +1 (405) 738-4763